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Call us at: 216.965.4800

Frequently Asked Questions

Click here for General FAQ

Click here for Technical FAQ

 

General FAQ

 

What forms of payment does Thunderhawk Performance, Inc. accept?

Mastercard, VISA, Discover and PayPal are accepted for on-line and telephone orders. If you wish to send payment by mail, we will also accept cashiers checks and money orders. All checks must be held until they clear our bank, which typically takes seven to ten business days.

 

How will my personal information be used?

Thunderhawk Performance, Inc. is committed to protecting your privacy. Information we collect from you is used to process orders, to insure the best on-line shopping experience, and to notify you of any new product releases or special sales, which are being offered by Thunderhawk Performance, Inc. Thunderhawk Performance, Inc. does not sell or share any personal information. Please visit our Policies page to find all details on our privacy policy.

 

Will sales tax be applied to my order?

Sales tax applies only to Ohio residents. Sales tax is automatically added to all Ohio orders. Shipping charges are non-taxable.

 

How long will it take for my order to arrive?

Thunderhawk Performance, Inc. ships most orders on the following business day after the order is received. Orders for the lower 48 states are shipped via FedEx Ground or FedEx Smart Post, as specified by the customer. Delivery times for FedEx Ground are 1-5 business days, and delivery times for FedEx Smart Post are 2-7 business days. Orders for Alaska, Hawaii, Canada and most international orders are shipped via US Postal Service. Typical delivery times for Alasaka and Hawaii are 2 - 6 business days, depending on where you are located, with delevery times for international orders varying from 6-15 days, depending on the time spent clearing customs for the receiving country.

 

How can I contact Thunderhawk Performance, Inc.?

By e-mail, contact us at info@thunderhawkperformance.com. By telephone, call (216) 965-4800. If we are busy and cannot answer the phone personally when you call, please leave a message on our voice-mail. We will return your call as soon as possible.

 

 

Technical FAQ

 

Does Thunderhawk Performance offer any parts for the new 2017 Mule SX models?

Yes, we are working on a full-line of parts and accessories for the Mule SX. We expect to have these parts released in the Summer of 2016, and they will be added to our website as they become available. You can view the Kawasaki section of our website, where you can select your Mule SX model to see all available parts.

 

I have an older Kawasaki Mule 550, does Thunderhawk make any parts for this Mule? Will any Mule 610 parts fit my Mule 550?

No. Unfortunately we do not make any parts for the Kawasaki Mule 550, and the Mule 610 parts offered by Thunderhawk Performance will not fit the Mule 550.

 

Do any parts for the Mule 610 fit the larger the 3000-series or 4000-series Mules?

No. The Mule 610, 610XC & 600 is built on a completely different chassis and these parts will not fit the larger Mules.

 

I already have a winch mount on my Kawasaki Mule 610. Can I use it with the Thunderhawk KM7211 heavy-duty front bumper?

No. Winch mounts, which are designed to retain the plastic front bumper, typically mount to the stamped-steel bumper support (behind the plastic bumper cover). This stamped-steel support is removed when the Thunderhawk KM7211 front bumper is installed. The Thunderhawk Performance KM2339 winch mounting plate must be used with our KM7211 heavy-duty front bumper.

 

Can I use the KM2339 winch mount and KM2591 front receiver hitch together?

No. These two parts are installed in the same location on the vehicle, so they cannot be installed together.

 

Somebody told me that I could use regular RZR part on my RZR 570. Is this true?

That depends. Some RZR 800 parts do fit the RZR 570, but others do not. Thunderhawk Performance has trial-fit our parts to determine which ones fit the RZR 570 and we have created a separate RZR 570 Section on our website featuring the parts that fit the RZR 570.

 

I just bought a RZR XP900 to replace my old RZR 800. Can I remove my Thunderhawk parts from the RZR 800 and install them on the new RZR XP900?

No. The chassis and suspension of the RZR XP900 is completely different from the RZR 800. The parts will not interchange.

 

I just bought a new RZR XP1000 to replace my older RZR XP900 (or RZR 800). Can I swap the parts onto my new RZR XP1000?

No. The RZR XP1000 is an all-new vehicle. Once again, Polaris has designed a new chassis and suspension, so parts for the other RZR's will not fit.

 

I have a Ranger 500. Is this considered a Mid-Size Ranger or a Full-Size Ranger? What parts do I order for mine?

2010 & older is a Full-Size Ranger 500

2011 - 2013 is a Mid-Size Ranger 500

In general, the parts for the Full-Size and Mid-Size Ranger 500 do not interchange. To further add to the confusion, many parts suppliers have parts listings that simply specify Ranger 500 (without noting the year or the chassis). Thunderhawk Performance has our Mid-Size Ranger parts and our Full-Size Ranger parts divided into separate sections on our website to avoid confusion, and the model years and engine sizes are listed for all Ranger applications.

 

I have a Ranger 800. Is this considered a Mid-Size Ranger or a Full-Size Ranger? What parts do I order for mine?

This one's trickier than the Ranger 500 question above.

All 2012 & older Ranger 800's are a Full-Size Ranger.

2013 & newer Ranger 800's could be either Mid-Size or Full-Size.

One easy way to tell these apart is whether the hood is hinged to open separate from the front fenders & headlights (Full-Size) or whether the whole hood, fender & headlight assembly is hinged to flip up as one piece (Mid-Size).

In general, the parts for the Full-Size and Mid-Size Ranger 800 do not interchange. To further add to the confusion, many parts suppliers have parts listings that simply specify Ranger 800 (without noting the year or the chassis). Thunderhawk Performance has our Mid-Size Ranger parts and our Full-Size Ranger parts divided into separate sections on our website to avoid confusion, and the model years and engine sizes are listed for all Ranger applications.

 

I have a Ranger 570. Is this considered a Mid-Size Ranger or a Full-Size Ranger? What parts do I order for mine?

Polaris doesn't make this easy, do they?

2014 Ranger 570's are a Mid-Size Ranger.

2015 & newer Ranger 570's could be either Mid-Size or Full-Size. In 2015, Polaris added the 570 engine option to the Full-Size Ranger line, which further confused things as both Mid-Size and Full-Size Rangers are commonly referred to as a "Ranger 570".

One easy way to tell these apart is whether the hood is hinged to open separate from the front fenders & headlights (Full-Size) or whether the whole hood, fender & headlight assembly is hinged to flip up as one piece (Mid-Size).

In general, the parts for the Full-Size and Mid-Size Ranger 570 do not interchange. To further add to the confusion, many parts suppliers have parts listings that simply specify Ranger 570 (without noting the year or the chassis). Thunderhawk Performance has our Mid-Size Ranger parts and our Full-Size Ranger parts divided into separate sections on our website to avoid confusion, and the model years and engine sizes are listed for all Ranger applications.

 

I have a Mid-Size Ranger 570. Will parts for the Mid-Size Ranger 400/500/800 fit the Mid-Size Ranger 570?

That depends. Some Mid-Size Ranger 400/500/800 parts will fit the Mid-Size Ranger 570, but many others will not. Thunderhawk Performance has created separate sections on our website for the various years and models of Mid-Size Rangers, with each specific section featuring only those parts that fit that particular model of Mid-Size Ranger. This eliminates any guessing when ordering Mid-Size Ranger parts on thunderhawkperformance.com


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